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Help Center

Support

Need help with Suppa? Here is how to get in touch and manage your account.

Contact Us

For questions, feedback, or issues with the app, reach out to our support team:

Email: support@suppa.cooking

We aim to respond within two business days.

Account Deletion

You can delete your account at any time from within the app:

  1. Open Suppa and go to Settings → Account.
  2. Tap Delete Account.
  3. Confirm the deletion when prompted.

Account access is disabled and sessions are revoked immediately. Permanent purge completes within 30 days and removes:

  • Your profile and preferences
  • All saved recipes and your recipe book
  • Your meal plan and grocery lists
  • Cooking session history
  • AI assistant conversations and memory
  • Feedback and ratings

If you are the owner of a shared plan, deleting your account will also delete the shared plan for all members. Please notify other members before proceeding.

Deleting your Suppa account does not cancel an App Store subscription. Cancel it separately in Apple ID subscription settings to prevent renewal. Account deletion is irreversible; export your data first if you want to keep a copy.

Data Export

You can export a copy of your personal data at any time:

  1. Open Suppa and go to Settings → Account.
  2. Tap Export My Data.
  3. A JSON file containing your profile, preferences, recipes, and other account data will be generated.

You can also export your data programmatically via the API endpoint GET /api/profile/export with a valid authentication token.

Frequently Asked Questions

How does Suppa use AI?

Suppa uses AI (Anthropic Claude, Google Gemini, and OpenAI) to generate meal plans, recipes, and supporting recipe assets based on your preferences. The app asks before first sharing information with these providers. You can withdraw or restore consent under Settings → AI Data Sharing. AI-generated content is provided for convenience and should be reviewed before use, especially if you have allergies or dietary restrictions.

Is my data shared with third parties?

Your data is shared only with the services needed to run Suppa (database hosting, AI providers, error tracking). We do not sell your data or use it for advertising. See our Privacy Policy for details.

I already pay for Suppa outside the App Store. Should I purchase again?

No. If Suppa verifies active paid access that was not purchased through the App Store, the paywall does not offer another Apple purchase or Restore Purchases. Use the Support link shown there if your access looks wrong so we can investigate without creating a duplicate charge.

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